This policy applies to information collected on this website.

We are the Data Controller of personal information for the purposes of the General Data Protection Regulation and the Data Protection Act 2018.

We only collect information about you that:

• Helps us make the site work better for you.
• Lets us contact you if we need to.
• Lets us give you accurate local information if you need it.
• Shows us how you are using the site, so we can keep improving it.
• Helps us understand why you support our work, so we can better meet your needs and find more people like you.

Parts of the site may ask you for more information so that you can use services or complete forms or transactions. You will always be told when this information is being collected. In many cases you will be asked to enter it, for example an email address for correspondence.

This information will only be used for the purposes stated and will not be shared with any third parties unless stated in this Privacy Policy, required by law, or necessary for safeguarding or legal purposes.

The Information We Collect

We collect the following information from people visiting the website:

• Questions, queries and feedback you leave, including your email address if you send us an email or sign up to receive information from us.
• Your IP address and which web browser, including the browser version, you use.
• Information about how people use the site, using cookies and page tagging, to help us improve the website and our services.
• If you send us feedback, your message may be kept.
• Information you provide when completing a membership form.
• Emergency contact information you choose to provide.
• Support worker or carer details you choose to provide.
• Disability, accessibility or support information you choose to provide.
• Medical or support-related information you choose to provide.
• Photography and video consent information.

All data we collect is anonymised where possible unless you provide information that identifies you, such as your name or contact details.

Membership Information

If you complete a membership form through the Chance to Choose website, we may collect personal information needed to process and manage your membership.

This may include:

• Your full name.
• Date of birth.
• Profile picture, if you choose to provide one.
• Phone number.
• Email address.
• Postal address.
• Information about how you found out about Chance to Choose.
• Disability or support needs.
• Medical needs.
• Information about whether you have a support worker or carer.
• Emergency contact details.
• Additional information you choose to provide.

This information will only be used for the purposes for which it was collected and to help Chance to Choose manage membership, communication, support and attendance.

Emergency Contact Information

If you provide emergency contact details through the website, we may store this information as part of your membership record.

This may include:

• Emergency contact name.
• Their relationship to you.
• Their telephone number.
• An alternative contact number.

Emergency contact information will only be used where reasonably necessary, for example in an emergency, welfare concern or where we need to contact someone on your behalf.

You should make sure that the person whose details you provide is aware that you have given their information to Chance to Choose.

Support Workers and Carers

If you tell us that you have a support worker or carer who may attend Chance to Choose with you, we may collect information relating to your support arrangements.

This information is used to help us understand your support needs and to help ensure that appropriate arrangements can be made when attending Chance to Choose.

Disability, Accessibility and Support Information

You may choose to provide information about your disability, accessibility requirements, learning disability, learning difference, autism, communication needs or other support requirements.

This information may be used to:

• Help us understand your support needs.
• Help us make the group and website more accessible.
• Help us make appropriate arrangements for your attendance.
• Support your safety and wellbeing.
• Help us respond appropriately in an emergency.

Some of this information may be classed as special category personal data under UK data protection law. We will take additional care when storing and using this information.

Medical Information

You may choose to provide information about medical needs where this is relevant to your attendance, safety or support.

We will only use this information where it is reasonably necessary for the purpose for which it was provided.

Photography and Media Permission

From time to time, Chance to Choose may take photographs or videos during art sessions, exhibitions and events.

You may be asked through the website whether you give permission for photographs or videos of you to be used.

Giving permission is optional and will not affect your ability to attend Chance to Choose.

If you give permission, photographs or videos may be used on:

• The Chance to Choose website.
• Social media, such as Facebook and Instagram.
• Posters, leaflets and other printed publicity.
• Press, news or other publicity relating to Chance to Choose.

You may change your mind about future use at any time by contacting Chance to Choose.

Where photographs or videos have already been published or distributed, it may not always be possible to remove every existing copy.

What Are Cookies?

Like most websites, our site uses small data files stored on your computer or device called cookies.

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website.

Your web browser, such as Google Chrome, Mozilla Firefox, Safari or Microsoft Edge, then sends these cookies back to the website on subsequent visits so that the website can recognise your device and remember things such as personalised details or user preferences.

What Does the Chance to Choose Website Use Cookies For?

We use cookies for a few different reasons.

• Strictly necessary cookies are essential to make the site work. Examples include cookies needed to make forms and website functionality work correctly.
• Functional cookies improve your experience of the site by remembering your preferences, such as accessibility settings, helping to make the site accessible to users with different needs.
• Performance cookies may be used to help improve the performance of our site and help us learn what works best so that we can provide you with a better experience.
• We may use functionality from social websites or other external services, such as Facebook, Instagram, YouTube or similar services, to allow you to view or share content. These services may use third-party cookies to allow this functionality to work.
• We may also use third-party cookies where necessary for website functionality, analytics or other services provided through the website.

For more information about the cookies we use, please see our Cookies Policy.

Managing Cookies

It is possible to stop some or all cookies from working in your browser, although this may stop parts of the Chance to Choose website from working properly or may impair your experience.

You will need to refer to your particular browser's settings or user information for details about how to manage cookies.

How We Store Your Personal Data

• All information you provide to us is stored using appropriate security measures.
• Where payment transactions are used, they will be handled using appropriate security and encryption measures.
• The transmission of information over the internet is never completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of information transmitted to our website. Any transmission is at your own risk.
• We use appropriate procedures and security features to try to prevent unauthorised access.
• Access to personal information is limited to people who reasonably need access to it for the purposes of running Chance to Choose.

How We Use Your Information

Any information we collect may be used to:

• Improve the content and design of the website.
• Let you use interactive features when you choose to do so.
• Contact you, with your permission where consent is required.
• Process membership applications.
• Manage membership information.
• Contact members about Chance to Choose.
• Manage emergency contact information.
• Understand and support accessibility or support requirements.
• Manage photography and video permissions.
• Improve our services.
• Help keep the website secure.

We never sell your information.

We do not share your information with other organisations for marketing, market research or commercial purposes, and we do not pass your personal information to another website for those purposes.

Use of Postal Addresses and Phone Numbers

If you enter your postal address or phone number into any of our online forms, we may use these details to contact you unless you ask us not to, where appropriate.

For example, we may use these details to contact you about your membership, an art session, an event, a cancellation or another matter relating to Chance to Choose.

If you have given us your postal address or phone number and would prefer not to be contacted by these means, please contact us through our Contact page.

There may be circumstances where we still need to contact you for important administrative, safety, safeguarding or legal reasons.

Disclosure of Your Information

We may disclose your personal information:

• If we are under a duty to disclose or share personal data in order to comply with a legal obligation.
• For law enforcement purposes where legally required.
• To apply our terms of use and other agreements.
• Where necessary to protect the safety or welfare of an individual.
• Where disclosure is necessary for safeguarding purposes.
• Where you have given us permission to share the information.

Where possible, we will only disclose the minimum amount of information necessary.

Visitors' Rights

Under UK data protection law, you may have the right to:

• Ask us not to process your personal data in certain circumstances.
• See information we hold about you.
• Ask for inaccurate personal data to be corrected.
• Ask for personal data to be deleted in certain circumstances.
• Ask us to restrict the way we use your personal information in certain circumstances.
• Object to certain uses of your personal information.
• Withdraw consent where we rely on your consent.
• Request a copy of certain personal information in a portable format where the right to data portability applies.

Not all rights apply in every situation.

For a copy of the personal information we hold about you, please contact Chance to Choose through our Contact page.

We may need to confirm your identity before providing personal information.

Please also contact us if you believe information we hold about you is inaccurate and you would like it to be corrected.

Complaints About the Use of Your Personal Information

If you are unhappy with the way Chance to Choose has collected, used or stored your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office, which is the UK's independent data protection regulator.

Links To and From Our Website

This site contains links to and from other organisations' websites.

This Privacy Policy only applies to the Chance to Choose website.

If you go to another website from this website, you should read that website's Privacy Policy to find out how it handles your information.

When you come to our website from another website, we may receive information about your visit from that website or service.

You should read the privacy policies of those websites if you want to understand how they collect and share information.

Third-Party and Embedded Content

Our website may contain content or functionality from third-party services, including social media platforms or video services.

These third-party services may collect information about you when you interact with their content.

Their collection and use of personal information is governed by their own privacy policies and is outside the direct control of Chance to Choose.

How Long We Keep Your Information

We will not keep personal information for longer than is reasonably necessary.

How long we keep information will depend on:

• Why it was collected.
• Whether you remain a member of Chance to Choose.
• Whether the information is needed for safety or safeguarding purposes.
• Whether we have a legal obligation to keep it.
• Whether it is needed to deal with a complaint, dispute or other issue.

Information that is no longer required will be securely deleted or disposed of where appropriate.

Changes to Our Privacy Policy

As we continue improving our website and services, we may update this policy.

Any changes we make to our Privacy Policy in the future will be posted on this page.

We recommend checking this page occasionally to make sure you are aware of any changes.

The date shown on this policy should be updated whenever significant changes are made.

Contacting Chance to Choose

If you have any questions about this Privacy Policy, the information we hold about you, or how your information is used, please contact Chance to Choose through our Contact page.

Chance to Choose

Sheffield, United Kingdom